NDIS Participant Rights: Our Commitment to You
Respect and Dignity
Be treated with kindness, fairness, and respect, regardless of your background, identity, or circumstances.
Have your privacy and confidentiality protected.
Choice & Control
Make your own decisions about the supports and services you receive.
Choose your provider and actively participate in designing your care plans.
Safety & Quality
Inclusivity and Accessibility
Receive high-quality services delivered by skilled and experienced professionals.
Feel safe in your care environment and report any concerns without fear of judgment or retaliation.
Inclusivity and Accessibility
Inclusivity and Accessibility
Inclusivity and Accessibility
Access services that are inclusive, equitable, and responsive to your individual needs.
Receive information in formats that are easy to understand and suited to your preferences.
Feedback and Complaints
Inclusivity and Accessibility
Feedback and Complaints
Share your feedback, suggestions, or concerns about our services without hesitation.
Expect that all complaints will be handled fairly, transparently, and promptly.
Advocacy and Support
Inclusivity and Accessibility
Feedback and Complaints
Seek advocacy support to assist you in expressing your views and securing your rights.
Have a trusted person, family member, or advocate assist you in decision-making if you choose.
Cultural Sensitivity
Cultural Sensitivity
Cultural Sensitivity
Access services that respect and value your cultural, linguistic, and spiritual needs.